Privacy Policy

1. Introduction

Alpha Security Guards Services (“the Company”, “we”, “us”) values the trust you place in us. This Privacy Policy explains what personal data we collect, how we store and use it, and what rights you have under the Prevention of Electronic Crimes Act (PECA) 2016 and other relevant Pakistani regulations.

2. Information We Collect

We may collect information under three distinct scenarios:

• Website Inquiries: Personal details such as your name, phone number, email address, and security requirements submitted via contact forms.
• Client Contracts: Business registration papers, property floor plans, entry codes, employee roster lists, and billing details.
• Physical Operations: CCTV video logs from client sites (if monitored by us), gate visitor registration logbooks, and communication records from our dispatch command center.

3. How We Use Collected Data

We utilize the collected information to:

• Respond to your service inquiries and provide detailed price quotes.
• Manage security guard shifts, coordinate supervisor checks, and dispatch backup teams.
• Fulfill billing, payment processing, and accounting audits.
• Comply with municipal law guidelines, legal audits, and police queries.

4. Data Storage and Protection

The Company implements robust physical, technical, and digital safety standards to protect data. Client contracts and property layouts are stored on secure servers with restricted personnel access. Any CCTV footage monitored from our control rooms is kept on local encrypted storage drives and overwritten automatically after 30 days unless required for investigation.

5. Disclosure of Information

We do not sell, rent, or trade personal data to third parties. We may disclose data only under the following situations:

• To official law enforcement agencies or courts in Pakistan when served with valid legal orders.
• To sub-contractors, insurance agencies, or banks directly involved in executing transit runs (CIT) or managing client contracts, under strict confidentiality agreements.

6. Website Cookies

Our website utilizes minor cookies to analyze traffic, remember contact form layouts, and customize user experiences. You can disable cookies from your browser preferences without affecting website usability.

7. Your Data Rights

You have the right to request access to the personal data we hold, ask for corrections, or request deletion of contact details (when no active service agreement is in place). Please send data queries to our data manager at info@alphasecurityguards.pk.

8. Changes to Policy

We may review this Privacy Policy from time to time. The updated policy will be posted on this page with an adjusted date.